Microsoft outage: Outlook and Teams impacted globally as company struggles to restore service

Live Reporting Edited by Ayeshea Perera with reporting from Osmond Chia Which Microsoft services are affected? published at 02:30 GMT Image source, Getty Images Affected users may be unable to connect to a series of Microsoft 365 apps. Notably, Microsoft's Exchange Online service - which includes the Outlook email app - is disrupted for many customers. Users may also be unable to view certain files or details on their calendar apps, Microsoft says.

Its AI platform, Copilot, has also been disrupted. Messaging and online meetings were largely functional, Microsoft says, adding that it is rushing to fix the issues. Latest update from Microsoft says it is 'seeing positive results' published at 02:20 GMT Breaking Microsoft says it is racing to solve the global disruption of its apps.

In its latest update on X, it says its team is "seeing positive results" in its efforts to restart affected systems and is actively monitoring their performance. The company earlier said that some services may become unresonsive again when they receive more traffic and that it is checking to see what is triggering the issue. What does 'elevated load' mean? published at 02:19 GMT Microsoft has attributed the disruption to "elevated load" on its infrastructure in multiple regions.

That means that its servers - powerful computers that process that tasks like work tools and other apps - are handling more work than they can usually manage. The issue isn't caused by an increase in traffic but a number of servers being "unexpectedly unavailable", straining the rest of the infrastructure, the Windows maker said on X. A key part of affected servers is "becoming overwhelmed" causing the disruption, it later added.

Microsoft outage strikes thousands of users worldwide published at 02:17 GMT Microsoft is struggling to fix a major global outage reportedly affecting tens of thousands of users including the US, Japan, Singapore, the UK and Australia. Services include Teams, Outlook and Microsoft's artificial intelligence software Copilot have been affected by "connectivity problems". It has been ongoing for at least the past eight hours.

Reports of problems with Outlook peaked globally at nearly 140,000 around 18:00 GMT on Thursday, according to monitoring website Downdetector. Stay with us as we bring you live updates.

Source: BBC